If you’re not satisfied, neither are we. If you’re not completely satisfied with your purchase, simply return it in its original condition within the return period and we’ll give you a full refund of the purchase price, excluding shipping and handling charges. You must have a return authorization code in order to return items by mail. Returned items must be in original, brand-new condition and show no signs of wear or use including, but not limited to, belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials. Items must also include all original packaging, manuals, warranties, and accessories or your return may be subject to a return handling charge or a minimum 15% re-stocking fee for returns that are not in original brand new condition. Items with excessive wear or damage may be subject to a disqualification. Your refund will be promptly processed when we have confirmed that your returned item meets these requirements. To avoid return shipping fees, return your purchase to one of our two physical locations
Returns of the following products must be made within 10 days of purchase - DJ equipment, Workstation Keyboards, signal processors, lighting, and fog machines
Returns of the following products must be made within 3 days of purchase – Used or Vintage Instruments
The following products cannot be returned – Clearance items, items identified as non-returnable, discontinued items, opened software, electronic software downloads, books, CDs, videos, turntable cartridges, tubes, in earbuds, earplugs and in-ear monitors, fog fluid, harmonicas, cleaning products, demo gear, special orders.
The following fees apply to Band & Orchestra returns - All returned woodwind and brass instruments incur a $10.00 sanitization fee. Returned bows are assessed a $4.00 restocking fee. Returned mouthpieces over $300 incur an $8.00 sanitization fee; the fee for mouthpieces under $300 is $4.00
Items purchased in-store or online can be returned to one of our two stores. Just bring a copy of your order confirmation email or the packing slip you received with your order. Credit will be issued immediately. If you return your product in-store, you can avoid paying return shipping charges.
Our return policy is in place to ensure our customers don’t get stuck with the wrong piece of gear. We may, in our sole discretion, limit or suspend return privileges for customers who abuse or attempt to violate our return policy through practices including, but not limited to, excessive returns, attempts to return items that are no longer in brand-new condition, etc.
Contact us tollfree at 1-833-636-8742 to obtain a return authorization.